Privacy

Introduction & Overview

In general, Novelab collects personal information from the following sources:

– Our website

– Communications with our company by telephone, email, etc.

– Our apps

The information we collect is of two types: information which you personally provide, such as via a web form or personal communications (“User-Provided Data”) or which is automatically collected, such as information sent by your web browser or our application (“App Data”).

Novelab. will use User-Provided Data only for the purpose for which you have provided it, as specified in the applicable web page, application screen, or other medium of communication. For example, if you contact us via a link or form on any of our websites or distribution platforms we will use the information you provide to respond to your request.

Minors (people under the age of 18 in most jurisdictions) must obtain the consent of their parent or guardian before providing any personal information.

App Data does not identify you as a user, nor is App Data associated or stored with your User Data (except when you specifically ask us to do something which requires that combination, such as for troubleshooting).

Novelab will use App Data for the purposes above and for other purposes relating to the business of the company, such as (but not limited to) understanding how users make use of our Experiences, evaluating and improving our technology, etc.

Novelab does not generally share any personal information and uses appropriate security and technology measures to protect your information. Exceptions and details are listed below.

Information Collection

Novelab collects and stores User-Provided Data only as that information is explicitly provided or approved by the user. For example, if you send us an email, we collect the email address and content of that email. Similarly, if you fill out a web form, we collect the information you provide on that form.

Except for purposes of billing (see below), any payment information, such as credit card, billing or similar information will be treated as User-Provided Data.

Novelab collects App Data from your web browser and from your use of our Experiences, which is likely to include some or all of the following: the IP address, current status (including for example processor performance and temperature), technical characteristics of your device, your use of our Experiences (including performance data, your viewing direction and other user behavior) and software. These are examples of the information we may collect; we may collect additional information as our content, software, or analytics develop.

With your explicit consent, we may also collect information about you from social media or other sources, such as Facebook, Twitter, etc. We will treat such information as User-Provided Data and/or App Data under this Policy.

Cookies

Our website uses ‘cookies’, a mechanism through which our website is able to identify you when you return to our site. This allows us to provide a more personal experience, such as helping us provide content relevant to your prior use of our site.

Information Use

We will use User-Provided Data for the purposes communicated as part of the web form, app screen or other communication with the user. Examples include responding to user requests and/or providing personalized content to the user.

We may use User-Provided Data for marketing purposes. You may opt out of such use by contacting us (see below). We will use App Data to understand our users’ interaction with our Experiences and to improve our Experiences.

Information Sharing

Novelab does not ordinarily share personal information with any other party. The following are exceptions where Novelab will share personal information:

– Where we are required to do so by law, regulation, or when sharing is part of our response to a legal claim or action.

– Where we believe, in good faith, that sharing is appropriate to protect the rights of others, such as (but not limited to) the rights of other Novelab clients, third party intellectual property rights, etc.

– As to Billing Data, as may be reasonably required for us to receive payment, such as sharing Billing Data with our bank or credit card processor.

Novelab may use the services of third parties for the collection, storage, management, and analysis of personal information. If Novelab uses the services of a third party, it will use reasonable efforts to assure that the third party substantially complies with this Policy.

If Novelab is acquired by or merges with another company or otherwise transfers part of its business, it is likely that the personal information held by Novelab will be combined with that of the other company.

Compliance with Law, Contact Details.

In any case where applicable law requires us to deviate from this Policy, we will, of course, follow the requires of such law.

If you which to contact us in regard to a privacy issue, please write to us at our Paris office or email contact@novelab.com.

Changes

We may modify this Policy at any time by posting a new Policy at https://www.novelab.net/en/privacy. If you disagree with any such modifications, contact us immediately and we will use reasonable efforts to remove any User-Provided Data being understood that we may then continue to use any App Data in accordance with the then-governing Policy.

Definitions

Novelab means the French corporation bearing this name and having its head office at 4 rue Boulbonne 31000 Toulouse, France.

“Experiences” means content, software, and/or other materials created by or for Novelab.